Meet the Increasing Demand Placed on Your Service Teams – Service Management for SharePoint

Organizations often overcomplicate their initiatives by introducing tools that offer more capabilities and command more change than what organizations today are prepared to support.  The EPM Live’s “Service Management App” is a lightweight flexible template complete with pre-built lists to help your service organization effectively monitor, manage, control and execute on service requests.  Our mission is to help organizations at any level meet the increasing demand placed on service teams.

The EPM Live Service Management App will support your service team’s capability to ensure maximum employee productivity and achieve higher levels of customer satisfaction.  This template includes capabilities to help your service organization effectively monitor, manage, control and execute on all service requests.

By managing your Service Requests with your EPM Live solution, you can incorporate the platform’s features including process management, time management, resource management and cost management.  Easily convert Service Requests to Projects for those items that evolve into a larger project.  Help your teams to work effectively and efficiently to provide all technology delivery services.

 

 

Service Management App” Highlights

  • Incident Management

 

  • Work Log – Quickly log time within a simple status interface

  • Collaborate on Service Requests using EPM Live Comments Feature

EPM Live has many templates to choose from to meet every work management need!  To learn more contact us!

PMBOK Template for SharePoint – Following the PMBOK has Never Been Easier!

The PMBOK is an internationally recognized standard providing fundamentals of project management that apply to a wide range of projects. The processes that are defined in the PMBOK are outlined in the PMI Framework. If you are a PMP then you know how difficult it can be to ensure your projects are properly aligned with the framework. For this reason, EPM Live is offering a PMBOK SharePoint Project Management template. This template gives project managers the tool needed to meet PMBOK compliance for all projects. Use the easy to use check list to view all inputs, outputs, tools and techniques for all process groups and knowledge areas. Following the PMBOK has never been easier!

 

 

 

 

PMBOK Highlights:

  • Project Scheduling & Task Management – leverage multiple scheduling tools to meet every scheduling need

 

 

 

 

 

 

  • Issue, Change, & Risk Management – easily convert items (ex. convert a change request to a task or issue)

 

 

 

 

  • PMBOK Checklist & Compliance Dashboard- leverage out of the box dashboards to monitor compliance

 

 

 

 

 

 

  • Integration with Microsoft Project – in addition to online scheduling tools, you can also connect with Microsoft Project

 

 

 

 

 

 

  • Visual Reports with Dashboards – leverage out of the box reports for simple project reporting

 

 

 

 

 

 

 

 

Easily practice the PMBOK methodology as you manage your projects with EPM Live’s out of box PMBOK template!

EPM Live "PM Lite" Template for Simple Online Project Management

An enterprise project management system typically isn’t tailored to meet the needs of ALL users.  An enterprise system is just that, a tool to be shared and used by the entire organization.  The problem is that most teams in an organization work differently.  They have different processes, they follow different leaders, they have different areas of focus, and most of all, they are at different maturity levels within the PM maturity.  In fact, most likely you have non-PMs running projects somewhere across your organization.  A PPM system must allow you to define your enterprise needs and then customize the tool to meet the needs of individual teams, project managers, or departments.  If each user understands that the tool will meet their needs and resolve their pain points, everyone wins.  Executives get to see what they need across the enterprise and individual teams can work the way they work to make the tool effective.  Usability equals success in an enterprise system, and the data outputs are only as good as the information going into the tool.

With this in mind EPM Live offers our “PM Lite” PM Lite Project Workspace template suits those project managers looking for a simple project management tool with easy collaboration and scheduling tools.

Project teams improve collaboration and keep projects on track with the power to choose to use either the EPM Live Online Planner or Microsoft Project to manage your schedule.  Your team can log issues as they arise, chat in team discussions, and share documents.   Built-in reports let you see relevant project dashboards and artifacts.  EPM Live is always striving to meet the needs of ALL users and ALL process across ALL work!

Watch a few videos to learn more about how to use our Online Project Planner:

Project Planner Overview

Project Planner Deep Dive

PM Lite” Highlights:

  • Project scheduling using the EPM Live Online Planner or Microsoft Project.

  • Issues & Document Management

  •  Visual Reports & Dashboards

  • Notifications & Alerts to improve collaboration for your team