Fast. Proven. Effective.

Further enhance your business health by engaging our certified and talented professional service team. They can help your team with a number of business critical and strategic projects.

Professional Services Options

Process Developments

Increase productivity and efficiency through the deployment of consistent and relevant processes that guide and support planning, communicating and reporting efforts. EPM Live’s process design team facilitates the development of consistent and flexible processes that create cohesive and productive business practices. Our business professionals work with your teams to develop, document and deploy the all-important processes and procedures for project and work management.

Project Management Support

Get the most from your EPM Live Solution. Design a consistent planning and reporting hierarchy to best meet all levels of the team’s requirements. Make sure that your teams are using compatible planning strategies. EPM Live professionals will assist with the development of the most efficient project planning and reporting structure, ensuring that you have a multi-level view of multiple projects providing rolled up and detailed data. Additionally, EPM Live’s project management professionals provide data analysis consultation to ensure that your EPM Live Solution users gain the full benefit of the data and measures that it reports. EPM Live will provide one-on-one assistance to new project planners as part of the project management training program.

Project Management Best Practices Development & Deployment

Your projects will reap the benefits from exploiting standard project management best practices. From project initiation to closeout, EPM Live professionals will integrate the industry’s best practices with your project management practices and organizational lifecycles to yield a customized project management methodology.

Business and Project Management Maturity Assessment

Effective project and work management is a critical success factor in all industries. For many organizations the effectiveness of project management directly relates to the health and profitability of their overall business. How does your organization compare with the industry regarding the maturity and strength of your project management related business processes? Which aspects of project and work management does your organization need to strengthen in order to improve your overall business performance? EPM Live professionals will assess your organization against the industry specific Maturity Models and identify which areas of improvement would provide the most benefit to your organization.

Project Manager Team Augmentation

Augment your team with experience. EPM Live’s experienced Project Managers integrate with your project team members or contributes to your organization as a support entity. Our professional consultants will manage your projects from scope development to project closeout or optimize an existing project through reorganization or augmentation.workshop provides your organization with all the workings of a business plan to help your organization successfully deploy an Enterprise Project and Work Management Solution.

This Business Strategy Workshop will consist of envisioning, requirements gathering, project and solution scoping and business process assessment to support the implementation of an EPM environment. This execution will enable your team to effectively scope the effort, timeline and expected benefits for the development, stabilization, training and support phases of your EPM Live deployment.

Get your questions answered and problems solved in the way that works best for you. From Web support to easy access to experts, our customer Service professionals have you covered. Choose the support program that best suits your organization.

Customer Success Packages

EPM Live’s customer success team is dedicated to helping you succeed. From Web support to easy access to experts, our Customer Service Experts have you covered.

Every EPM Live customer has access to our Standard Success Package that provides anytime access to our standard online support community where you can find Getting Started training courses, submit support cases, and browse documentation and knowledge base articles.

However, our most successful customers take full advantage of our comprehensive service offerings included in our Premier Success Package. EPM Live’s Premier Success Package includes a combination of support, training and success resources to ensure you get the most from your EPM Live solution.

Premier Success Package includes:

• Success services: Unsurpassed support for your mission critical project and work management application including unlimited support cases, system health check and access to live Q&A sessions with EPM Live Subject Matter Experts

• Continuous support coverage: 24/7 toll-free phone and online case creation with priority access to our support team and accelerated initial response for issues

• Comprehensive training: unlimited access to instructor-led training courses for all roles via EPM Live University. Earn PDU credits taking how-to and admin courses focused on EPM Live tools, in addition to Project & Portfolio Management best practices and user adoption best practices. Learning paths make it easy to find the courses most relevant to you with each learning path including a description of the role and a sample curriculum to follow.