Jack in the Box Implements EPM Live to Reduce Cost and Improve PPM Maturity

EPM Live recently sat down with Kourtney Kennedy, PMP, Manager of Jack in the Box IT Portal Development.  Jack in the Box is one of the nation’s largest hamburger chains with more than 2,200 restaurants in 19 states.  Most people don’t know they were even responsible for developing the first major hamburger chain drive-thru.

Now that you know who they are, let’s touch on EPM Live’s relationship with Jack.  Jack in the Box had a common pain point with many IT organizations today; they had a multi-maturity organization that required a Project, Portfolio Management (PPM) solution that would meet the needs of each individual, each team and every department.  EPM Live has completed hundreds of large EPM implementations since its conception in 1999.  It is refreshing to see that many of the common challenges that were faced 5 years ago have been addressed with easy to use, yet comprehensive technology.  It is no longer impossible for organizations to have a one-size-fits-all solution that will indeed meet the needs of every stakeholder.  Jack in the Box is the perfect case study to reflect this evolution.  The system was designed to give executives visibility into all project and work initiatives within the organization, while at the same time, meeting the needs of each individual team.  They type of work didn’t matter, EPM Live could handle iterative planning for the product teams, complex project planning for IT and lightweight planning or simple to do lists for all other functional teams.  Take a look at some of the highlights below; to download the full case study or view the case study video, please click here.

Challenge:

  • Jack in the Box was using multiple segregated systems to run their projects
  • There were multiple project management maturity levels within the organization.  Jack in the Box could only accommodate those who were mature enough to use a complex toolset.   Adoption was low and there was resistance to use the current system in place
  • Project schedules were scattered and were not available for global visibility
  • Project communication was not structured nor centralized
  • Project requests were copied and pasted into toolset and received through multiple methods
  • IT contracts and requests were difficult to submit, making IT services hard to obtain

Solution:

  • Support 687 users and over 600 projects
  • Leverage system already in place (SharePoint) to protect current IT investments
  • Remove disparate and segregated legacy systems and accommodate all users, all work and all processes
  • Map to current processes already in place
  • Meet requirements for multiple teams, users and roles
  • Aid in the portfolio management selection process by scoring project requests via defined KPIs

Results:

  • Global visibility into work and projects across the entire organization for more informed decision making and control
  • Reduction of dollars spent on redundant systems and duplicated effort
  • Organized method of managing work to reduce resource effort and increase productivity
  • Standardized tools and processes to implement best practices and repeatable processes
  • Eliminated the risks and costs associated with implementing the wrong projects or those that would provide minimal value to the organization
  • Roadmap and plan to gradually increase PPM maturity across the organization
  • One tool to support all users and processes
  • Increased value of IT by automating processes and making it easy for business owners to make requests

If you would like more information on how EPM Live can help your multi-maturity organization, please feel free to contact us or join one of our recent webinars, “Implementing Enterprise Project Portfolio Management for a Multi-maturity Organization“.  To sign up for a free trial, please click here.