FairPoint Communications

Challenge:

  • FairPoint Communications, Inc. is headquartered in Charlotte, North Carolina, and operates communication services in 31 markets in 17 states.
  • FairPoint had very comprehensive Microsoft Project schedules for cell tower construction and needed a better way to track, update, share schedules and important project information.
  • With multiple projects occurring at the same time, FairPoint needed a more efficient way to publish its complicated schedules.
  • Project Managers needed to be able to track the various projects and update the schedules in an adept way.

Solution:

  • FairPoint leveraged EPM Live to synch their schedules with Microsoft Project and SharePoint Task Center.
  • EPM Live also provided custom reporting which FairPoint uses to report to the state regulatory agencies on overall construction progress.
  • FairPoint also used the resource management functionality to help analyze its capacity for taking on new customer projects.

Results:

EPM Live enabled FairPoint to avoid major regulatory penalties in 2010, and was a factor in increasing the crew efficiency of its union field staff.