EPM Live is committed to offering support that wows our customers, no matter how big or small they are or which EPM Live product they are using. In addition to traditional phone and email support, our programs have a full web portal for submitting and tracking tickets. It is the primary way customers prefer to communicate and follow submissions and we are excited to get customers onboard.
EPM Live is proud to now offer three levels of WOW! Support for customers; Standard, Gold and Platinum. For those customers looking to get the most mileage out of their products, we recommend Platinum Support. This level of preventive, personal and “always on” support offers concierge-level service, combined with product support that is otherwise available through only significantly pricier professional services.