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Meet the Increasing Demand Placed on Your Service Teams – Service Management for SharePoint

Organizations often overcomplicate their initiatives by introducing tools that offer more capabilities and command more change than what organizations today are prepared to support.  The EPM Live’s “Service Management App” is a lightweight flexible template complete with pre-built lists to help your service organization effectively monitor, manage, control and execute on service requests.  Our mission is to help organizations at any level meet the increasing demand placed on service teams.

The EPM Live Service Management App will support your service team’s capability to ensure maximum employee productivity and achieve higher levels of customer satisfaction.  This template includes capabilities to help your service organization effectively monitor, manage, control and execute on all service requests.

By managing your Service Requests with your EPM Live solution, you can incorporate the platform’s features including process management, time management, resource management and cost management.  Easily convert Service Requests to Projects for those items that evolve into a larger project.  Help your teams to work effectively and efficiently to provide all technology delivery services.

 

 

Service Management App” Highlights

  • Incident Management

 

  • Work Log – Quickly log time within a simple status interface

  • Collaborate on Service Requests using EPM Live Comments Feature

EPM Live has many templates to choose from to meet every work management need!  To learn more contact us!